DISSATISFIED WITH PRODUCT: PLEASE PROCESS RETURN

Dear Felix

I have just received your [PRODUCT (S), ex. Power Statement Accounting Software], which we ordered on [DATE, ex. June 1, 1998] (a copy of the sales receipt is enclosed). Although I’m certain you have a fine line of products, I regret that [STATE NATURE OF DISSATISFACTION, ex. this software did not meet my expectations. Because our administrative staff is not highly-trained in the use of computers, they were unable to operate the software in a manner faster or more economical than the current software we use.]

Since I know of your good reputation for customer satisfaction, I am confident you will process our return at your earliest convenience. [STATE HOW PRODUCT (S) WILL BE RETURNED, ex. I have enclosed your software and documentation package.] {STATE HOW YOU WOULD LIKE CREDIT, IF ANY, TO BE HANDLED, ex. Please forward a refund check to us at your earliest convenience.}

Thank you for the opportunity to try your product. We look forward to the possibility of doing business with you in the future.

Regards
Lydia