LATE PAYMENT, FIRM TONE: LETTER 1

Dear Felix

Our records indicate that your account is unpaid in the amount of $[AMOUNT]. As payment was due on [DATE, ex. June 5, 1998], we urge you to consult your records and forward payment as soon as possible. If your records indicate otherwise, please inform us of the discrepancy so that we may update your account accordingly.

Regards
Lydia