RESPONDING TO UNJUSTIFIED COMPLAINT: DAMAGED SHIPMENT

Dear Felix

Please accept my apologies for the damaged [STATE PRODUCT (S), ex. compressor] shipped to you on [DATE, ex. Tuesday]. I want you to know I understand that this is unacceptable to you.

I urge you to file a damage claim with the shipping company, [NAME OF SHIPPING FIRM, ex. Fast le x Shipping]. As we have mentioned to you, one of the reasons we are able to offer you reasonable and competitive prices is by stipulating in our terms of sale that we are not responsible for goods damaged while in shipment.

If you require any additional documents or information to aid you in your claim against [STATE NAME OF SHIPPING FIRM, ex. Fast le x Shipping], please call me at XXX-XX-XX. In the meantime, I am ready to re-ship your order immediately, at your request.

Regards
Lydia