RESPONDING TO JUSTIFIED COMPLAINT: MISSING INSTRUCTION MANUAL/DOCUMENTS

Dear Felix

Allow me to apologize for shipping you [PRODUCT (S), ex. our Magna flux compressor] without including any documentation. I am enclosing the missing documents with this letter.

I am certain you will be pleased with [PRODUCT (S), ex. the compressor]. We appreciate your business and look forward to dealing with you in the future.

Regards
Lydia