Respond to a complaint and treat it as valuable feedback - 1

Dear Felix

We appreciate your letter suggesting a "less confusing" format for our sales catalog. We regret that you have had difficulty with the current layout and realize that many others may be having the same problem. Thank you for taking the time to bring this to our attention. We have directed our art department to consider your concerns for the next issue. Again, thank you for the valuable feedback.

Regards
Lydia