Respond positively to negative feedback - 4

Dear Felix

Thank you for contacting me regarding your bad experience aboard my charter fishing boat, Sweet Doreya. My crew, as you surely understand, cannot control the weather or the whereabouts of the fish. We can, however, control our language. I have gotten the assurance of the crew that they will refrain from using profanity when clients are aboard. I apologize for the distress this may have caused you. Thank you again for your comments. We hope to serve you again.

Regards
Lydia