Accept and express appreciation for a suggestion - 1

Dear Felix

Thank you very much for the "customer helper" idea. As head of our sales department, I will immediately implement your suggestion of assigning a sales representative to customers planning home improvement. We are sure our customers will appreciate this additional service.

When you next return to your neighborhood store, an employee will greet you, review your home improvement needs, and assign a knowledgeable salesperson to you. As you are aware, our policy is to please our customers, and we appreciate ideas like yours that help us to serve our customers in a more efficient manner.

As our stores continue to profit, we know that the store managers will also be grateful for customers like you who help them improve their service.

Regards
Lydia