Resume For Billing Clerk

Rajan Sharma
956/6, Gandhi Nagar,
Delhi – 110011
(+91-11) 456 789

SUMMARY OF QUALIFICATIONS :

Professional experience includes the following areas:

Office supervision, prioritizing and coordination office work flow.

Processing billing and collecting delinquent accounts.

Resolving customer problems and complaints.

Familiar with utility, insurance and credit environments.

SKILLS :

IBM and Wang PC’s, Lotus 1-2-3, Tesseract, TELEX terminals, typing, calculator.

EXPERIENCE :

REGIONAL WATER QUALITY CONTROL AUTHORITY, Derry, NH
Senior Customer Service/Billing Clerk (1992-Present)

Process semi-annual sewer bills, calculating interest and penalty charges.

Answer customer inquiries, problems and complaints, composing correspondence.

Process all procedures and collect delinquent accounts.

Compile and prepare monthly cash flow reports.

Act as Supervisor when needed, prioritizing and coordinating office work flow.

THE PRAGMATIC INSURANCE COMPANY, Manchester, MA
Administrative Technician - Service Bureau, Group Administration (1988-1992)

Processed and billed clients choosing C.O.B.R.A. (benefits continuation).

Provided customer service, researched accounts and informed clients of their monthly rate and payment.

Processed and deposited monthly payments.

Created and maintained monthly rosters.

COMMERCIAL REPORTS & TITLE AGENCY, Nashua, NH
Office Manager (1984-1988)

Interviewed, hire, train and supervise office employees.

Traveled throughout the state of New Hampshire, completing title searches and credit reports and supervising field staff.

Assisted clients with any mortgage or title insurance questions.

EDUCATION :

Pennsbury High School, Levittown, PA - Diploma (1976)