Customer Relations-Substitute Product Available-1

Dear Felix

Thanks for your thoughtful December 16th letter. It’s customers like you who help ensure our standard of excellence.

I apologize for your incomplete order. When you asked for the “Sound Package,” you actually meant that you wanted to receive our special “Sound Package II,” as advertised in the newspaper. With the “Sound Package II,” we promised to provide you with two free Holt brand office intercom devices. The “Sound Package” does not include the free gift you were anticipating.

Your Holt brand office intercom system is enclosed. Thanks again for being a supportive consumer. Call me with any questions.

Regards
Lydia