Customer Relations-Make Good On Mistake-5

Dear Felix

We are sorry your last shipment contained a broken plexi-tube—that’s not our style.

Please give Big City Neon an opportunity to prove ourselves. We would like to offer you a free neon sign for your side window. Since your east side wall gets a lot of exposure from traffic, why not include a smaller version of your storefront sign there?

Call me soon and we’ll draw up the plans. We look forward to designing your neon signs.

Regards
Lydia