Customer Relations-Make Good On Mistake-3

Dear Felix

You have been so patient regarding your late Office Town desk shipment. Thanks for making my job a lot more pleasant during a stressful time.

As you know, our factory in Fort fell victim last week to damaging winds from a tornado and many desks were damaged. The good news is that your desks are fine. Unfortunately, we are now in the process of conducting a meticulous furniture inspection, and our insurance company has told us we cannot ship any more furniture until the preserved inventory is classified and reorganized.

I apologize for the inconvenience to your office. Please accept 20 percent off the price of your desk order as a token of my gratitude for your business.

I expect your order to arrive in about 10 to 14 days. At that time I will call you to ensure you are completely satisfied with your new desks.

Regards
Lydia