Customer Relations-Apologies for Product Out of Stock-2

Dear Felix

You’ve waited patiently for your new ultra-blue tinted windshield, which we estimated would be ready on June 26. Unfortunately, it looks like there will be a one-week delay.

I visited the Auto Glass factory yesterday and discovered that the hot summer weather has created an incredible demand for tinted windshields. Our workers tell me they are several days behind in production. But they’ve also assured me that your ultra-blue glass will arrive at my shop by July 3.

I will call you to schedule an installation time by the end of this week. Thank you for your continued patience.

Regards
Lydia