Customer Relations-Apologies for Poor Service-5

Dear Felix

Thank you for taking the time to visit my office to discuss your recent experience with The Sign Guy. I am sorry that our representative was impolite over the telephone, and I am disturbed that your sign did not turn out just the way you asked. That’s a great disappointment.

At The Sign Guy, we have a simple business philosophy: “Be friendly and do good work.” We are certain that rude behavior and incompetence will never be part of your Sign Guy experience in the future.

We look forward to rebuilding your sign free of charge. Your satisfaction is important to us.

Regards
Lydia