Customer Relations-Apologies for Poor Service-4

Dear Felix

I appreciated your note regarding your Plumb co repair service. I am sorry that our plumber did not arrive on the day he promised to complete repairs to your bathroom.

Plumbco is committed to quality. We strive to finish all repairs by the estimated date of completion, but occasionally an emergency assignment prevents us from fulfilling our obligations on time. I assure you that your plumber, Mr. Desai, intended to reach your house on the scheduled date but ran into an extremely urgent situation elsewhere.

In hopes of restoring your faith in Plumb co, please accept this voucher for one free repair (value Rs.4000), to be used at your convenience.

Your understanding and patience is appreciated, and your satisfaction with our service is our number one priority.

Regards
Lydia