Customer Relations-Apologies for Poor Service-3

Dear Felix

You have been a faithful patron of the Cranberry Inn since 1993. I thank you for taking the time to leave me a detailed voice-mail message regarding your most recent stay with us. I am sorry the maid service did not live up to your expectations of Cranberry Inn quality.

We sincerely apologize for the poor service. At Cranberry Inn, we have always prided ourselves on a commitment to stellar service and meticulous attention to detail. Please be assured I have taken appropriate action to make certain that every aspect of housekeeping and room service runs smoothly.

Please visit the Cranberry Inn the next time your plans call for overnight travel. I would love to offer you one free night’s stay. Give me a call. We appreciate your business and hope that you still believe “Cranberry Inn promises comfort.”

Regards
Lydia