Customer Relations-Apologies for Employee Behaviour-6

Dear Felix

Thank you for bringing the actions of our sales representative to my attention.

Please accept my apologies on behalf of our entire staff for this individual’s actions. Let me assure you that his actions are not representative of either the management or the staff of our business.

I have authorized a credit to be made to your account as a result of this incident. Please accept this as our way of saying we regret your experience.

If there is anything else I can do in this situation, please let me know.

Regards
Lydia