Customer Relations-Apologies for Delay-4

Dear Felix

I apologize for the delay in mailing Scarborough Builder’s estimate for the cost of remodeling your family’s home. I know you want to get the project moving as quickly as we do.

This season has been our busiest yet, and we are servicing each client’s request in the order received. We are in the process of drawing up your free estimate now. You should expect to receive it within five days.

Thank you for your patience.

Regards
Lydia