Customer Relations-Apologies for Customer Support And Technical Problems-3

Dear Felix

On behalf of Tim’s Roofing, please accept my apologies for the confusion surrounding your appointment for a roof repair estimate. It seems that there was a scheduling error on our part, and your appointment was marked in our book for July 14th instead of July 7th.

I am sorry for any inconvenience this error may have caused you. I would like to set up a new appointment for you and one of our roofing pros at your earliest convenience. Please call me any time at 4946 5645. Your business means a lot to us.

Regards
Lydia