Customer Relations-Apologies for Customer Support And Technical Problems-1

Dear Felix

We offer our most sincere apologies for the rude behavior you encountered from one of our sales associates during your recent visit to Deckart Products. You are an important customer, and there is no excuse for what happened.

Please be assured that, at Deckart Products, customer service is our top priority, and we are committed to providing a pleasant environment for our customers. The sales associate you dealt with is no longer employed at Deckart.

We sincerely hope you will continue using our services. Please accept the enclosed gift certificate and our apologies.

Regards
Lydia