Customer Relations-Apologies for Billing Errors-1

Dear Felix

Our records show you rented a drill from Houston Tool on January 14 and returned it the same day because the model did not fit your needs. However, through an accounting error, we sent you a bill for the rental. We apologize for the misunderstanding, and assure you that your account has been credited for the full amount.

I hope you will consider Houston Tool for all your tool rental needs. We value your business.

Regards
Lydia