Anniversary of Own Firm-1

Dear Felix

Thank you for your letter regarding the arrival of your damaged scuba tank. I am glad to know you were pleased with the rest of your Aquatech gear.

Tank Uno is one of our most popular models — you made a good choice. This tank is also one of our more lightweight styles. Shipment is not usually a problem, but occasional accidents do happen with lighter equipment. Let me assure you, we will send a brand-new oxygen unit (at no extra charge) to replace your damaged one. It should reach you in 8 to 10 working days, and I trust it will arrive in perfect condition. We are going to greater lengths to have it wrapped extra securely this time.

Call with any questions. Customer satisfaction is my main goal. I hope you enjoy diving with Aquatech. We want to be your scuba supplier for life.

Regards
Lydia