Response to Objection - Poor Service/Support-5

Dear Felix

Thank you for your letter describing the employee behavior you encountered on three different visits to our store. There are no excuses for treating customers with less than perfect courtesy. We are looking into the situation and will let you know what we find. In the meantime, we are sorry for any embarrassment or inconvenience this may have caused you.

Please come back to our stores again to experience our changes.

Regards
Lydia