Response to Objection - Poor Service/Support-3

Dear Felix

I sincerely apologize if anyone at Imperial Airlines has given you less than the five-star service you deserve. You have been one of our most loyal business travelers since 1989 and I hope you will continue to be one of Imperial’s most valued customers.

In an effort to restore your faith in Imperial Airlines, I am enclosing a travel voucher: travel for two, round-trip tickets, anywhere in the world, anytime.

Please allow us to compensate you this mishap.

Regards
Lydia