Response to Objection - Poor Service/Support-1

Dear Felix

Thank you for taking the time to complete the customer survey concerning your recent cruise on Regal Lines. We’re sorry our steward was unable to provide the assistance you required, and we are taking steps to avoid this kind of situation in the future.

To compensate for your inconvenience, Regal Lines invites you to an all-expense paid trip for two to Pune. When it’s convenient, please contact me directly so that I may personally make all the arrangements.

Regards
Lydia