Response to Objection - Bad Experience with Previous Representative-4

Dear Felix

Dolce Vita Imports apologizes for our sales representative, Prashant Dade’s, negligent handling of your account. Unfortunately, Prashant has been dealing with personal matters during the last few weeks, making him uncharacteristically late in conducting his usual calls. We want to emphasize this is not the standard service provided by Dolce Vita Imports.

As a token of goodwill, we would like to offer Little City Cafe a 25 percent discount on your next order of Italian table wines. You are a valued customer, and we hope to continue doing business with you.

Regards
Lydia