Response to Objection - Bad Experience with Previous Representative-2

Dear Felix

I am sorry our marketing director, Juhi Rathod, failed to return your calls last month. Let me assure you, Ms. Rathod’s behavior does not indicate a disinterest on our part in providing catering services for your office. Furthermore, I have taken steps to ensure that it doesn’t happen again.

To illustrate our appreciation for your patronage, I’m enclosing a coupon entitling you to 45 percent off your next catering event. If I can be of further assistance, please do not hesitate to call.

Regards
Lydia