Response to Objection - Bad Experience with Previous Representative-1

Dear Felix

We appreciate your letting Focus Magazine know about your experience with our staff photographer, Bipen Swami. Please accept our sincere apologies for the insensitive remarks made by Mr. Smith during your photo session last week.

Mr. Swami is no longer employed with Focus and we hope we can rebuild a strong, mutually satisfying relationship with Continental Seafood. We are confident our new photographer, Satish Hegde, will provide you and your company with the level of service you deserve.

Thank you for your patience and understanding.

Regards
Lydia