Response to Customer After Losing Sale-4

Dear Felix

Office World would like to thank you for taking time to tryout The Fax Buddy 2000 in your office last month. Even though you decided to purchase a different machine, we appreciate the time, energy, and attention to detail you and your employees devoted to finding the fax machine that best met your needs.

We encourage you to give us feedback as to why The Fax Buddy 2000 did not meet your company’s needs. We feel this product has great benefits and are anxious to research the possibility of adding additional features which would make our product more versatile.

Thank you for you cooperation in this endeavor. Enclosed is a stamped return envelope for your convenience.

We hope you will keep Office World in mind when purchasing office equipment in the future.

Regards
Lydia