Dear Felix
Our contract entered into on [date] specifies that we will deliver [specify goods].
We regret to inform you that the goods herein referred to are unavailable because [set forth reason]. We are hereby requesting your authorization to substitute the following product in lieu of the one we cannot obtain:
[Describe]
If you agree to this, would you please acknowledge your acceptance by letter.
We will look forward to your response.
By:Lydia