Apology and Replacement of Damaged Goods

Dear Felix





It was distressing to learn that the shipment to your firm last week arrived in bits and pieces. Per your request, a new shipment left our dock this morning and is scheduled for afternoon delivery to you on [date]. Please turn over the damaged goods to the driver at the time of delivery.

I am sorry that this unfortunate incident occurred and sincerely appreciate your continued patronage.



By:Lydia