Dear Felix
Thank you for your letter of [date] in which you explained the circumstances behind your request for an extension of time to remit your payment on invoice # [#].
We do appreciate your straightforwardness and have noted on your account that your payment will be made on [date]. You have been a loyal customer of ours for quite some time, and if this gesture on our part helps to ease your current situation, we are pleased to be of assistance.
By:Lydia