Dear Felix
This is to acknowledge receipt of your correspondence of [12-01-2011], in which you requested an adjustment in the form of a credit to your account for the merchandise damaged in transit.
Please be advised that your account has been credited in the amount of $[100], as of [12-01-2011] We are sorry about the inconvenience this has caused you.
Thank you for your cooperation and understanding in this matter
By:Lydia