Charge Back Application of Discount on Delayed Shipment

Dear Felix



The shipment of the above referenced merchandise was delivered to my receiving department on 12-12-2012. While the original delivery date was set for 12-12-2012. This late delivery was approved, in view of the problems that you were experiencing at that time. Our check for the full amount of the invoice, less our 2% discount, was mailed to you on 12-12-2012. Enclosed is a copy of the statement received today, which includes a charge back for that discount, taken in compliance with your terms. Possibly the source of this error lies in the fact that the date on the invoice was not changed to reflect the delay in delivery. A corrected statement of our account would be greatly appreciated. Thank you for your cooperation in this matter.

Regards
Lydia