Apology and Tender of Compensation

Dear Felix

Thank you for your letter of 12-12-2012, in which you informed us that [product] you purchased was [nature of problem].We are sorry that you experienced this problem and are enclosing [nature of compensation]. While we make every attempt to insure that our products are not defective, this unfortunate incident can occasionally occur. We are very appreciative that you have taken the time to bring this to our attention and would like to thank you for purchasing our products.





Regards
Lydia