Apology After Cancellation of Order

Dear Felix

This is to acknowledge receipt of your letter of 12-12-2012 in which you set forth your reasons for canceling your purchase order 123332.I am very sorry about the misunderstanding that led to
this cancellation and have taken the matter up with management in order to ensure that a problem of this nature does not occur again.As one of our valued customers, your satisfaction is one of our primary concerns. Please accept our apology.



Regards
Lydia