Resume For Customer Service Manager

Rajan Sharma
956/6, Gandhi Nagar,
Delhi – 110011
(+91-11) 456 789

(October 1991-present)

Credit Office Representative, The Gillis Corporation, Volga, SD

Work with customers to resolve problems concerning billing.

Assist sales staff with questions on transactions and billings.

Responsible for cash reconciliations from all registers in store.

(June 1987-September 1991)

Customer Service Representative/Medical Underwriter
Desmond Insurance Company, Sinai, SD

Responsible for underwriting/enrollment of insurance applications and requisitions for change.

Dealt directly with applicants advising them of enrollment options, plan design features, billing processes and resolution of problems.

Handled enrollment/underwriting reports; provided marketing/installation support.

(June 1986-May 1987)

Employment Interviewer, State of South Dakota
Department of Labor, Brookings, SD

Interviewed job applicants in unemployment office.

Reviewed applications for job placements; fielded job openings from local employers and assisted employers in filling job orders.

Received job orders over phone and entered them in IBM computer to facilitate selection and referral process.

Attended classes on Public Speaking and Interviewing Techniques.

(Summers 1982-1985)

Shoe Sales Representative - Tilden Department Store, Aurora, SD

In conjunction with the above, worked for this Department Store assisting customers in selecting footwear; cashiering, totaled department daily sales amounts, trained new associates.

(September 1985-May 1986)

Arlington Day Camp, Arlington, SD

Supervised and coordinated activities for children. Prepared schedule and payroll for all employees.

(September 1982-May 1984)

President and Founder - Brookings Baby-sitting Service
Brookings, SD

Established baby-sitting service for local residents in Brookings area. Acted as referral service for associates. Created business protocol and guidelines

South Dakota State University, Brookings, SD
Bachelor of Arts degree in Health Care, 1986

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