Resume For Business Administration Major
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NORTHWESTERN UNIVERSITY SCHOOL OF PUBLIC HEALTH, Evanston, IL: Part-time studies toward Master Of Public Health. Degree to be awarded May, 1997.
NORTHWESTERN UNIVERSITY, Evanston, IL 1994
B.S., Business Administration/Marketing. Member, Alpha Beta Gamma;
National Business Honor Society. Certificate of Award for Outstanding Business Administration Graduates. Varsity Soccer.
LARSON COLLEGE, Malibu, CA 1987
A.A., Merchandising/Certi/Jozfe in Professional Modeling. Emphasis on Communication and Public Presentation.
1992 - Present RED SAVIOR INSURANCE, Elsah, IL.
Trained on all contracts and systems. Assist Department Supervisor as required with responsibility for work assignments, quality control, and troubleshooting.
Educate public on applicable BC/BS policies, guidelines and procedures.
Resolve Complaints and disputes in billing or contract specifications.
Research and write customer requests for appeal and present findings.
Identified existing problems and provided research data to Ombudsman which contributed to revision of applicable underwriting policy.
Selected to assist the Consumer Relations Department with inquiries from the media and third party inquiries from the Division of Insurance.
P. A.C.E. 5 Awards (Public Acknowledgment for Conscientious Effort).
Senior Information Representative
1990 - 1992
Assisted in training and orientation of new information representatives.
Interacted directly with Research on legal cases for Law Department.
Selected to attend training program on new EDS computer system with subsequent responsibility to train co-workers.
Responded to inquiries, identified and researched subscriber problems.
Drafted series of form letters to accompany payments to participating medical providers.
1988 - 1990 THE CLOTHES CRITERION, Chicago, IL
Responsible for customer sales and service. Assisted with new employee training.
Ranked among Top 15 Salespeople in the country.