Write a letter complaining about a faulty product.

Dear Sir


I am writing this letter to inform you that on (date), I ( bought, leased, rented, or had repaired) a (name of the product, with serial or model number or service performed)] at (location, date and other important details of the transaction).

However, I am sorry to inform that your product has not performed well [or the service was inadequate] because [state the problem]. I am disappointed because (explain the problem: for example, the product does not work properly, the service was not performed correctly, wrong billing, etc).

I would appreciate if you take appropriate steps (state the specific action you want - money back, charge card credit, repair, exchange, etc.) for the resolution of the matter. I am also enclosing copies of my records (include receipts, guarantees, warranties, canceled checks, contracts, model and serial numbers, etc).

I shall look forward to your reply and and will wait until [set a time limit] before seeking help from a consumer protection agency for the resolution of my problem. Kindly contact me at the above address or by phone at (phone no.).

Sincerely,