Customer Relations-Substitute Product Available-4

Dear Felix

How marvelous! You want to surprise your wife with a twenty-fifth anniversary limousine ride through downtown Bangalore. You’re smart to take advantage of our half-price special good through the end of December. Because of the coupon, however, we are swamped with reservations and do not have any white limousines available on December 11.

Sorry for the inconvenience. Since you are a valued customer, Mr. Tylab, I would like to offer you one of our black or red limousines at a 10 percent discount.

We want to help make your anniversary special. Call and give me the go-ahead to reserve your anniversary limousine today. Congratulations on 25 years!

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