Customer Relations-Make Good On Mistake-6

Dear Felix

Thank you for bringing our recent mistake to my attention. I apologize for the mishandling of both your delivery and billing. We always strive to provide the best for our customers, both in terms of product and service. Still, sometimes we make mistakes.

To show you how much we value your business, I’ve authorized a 50 percent discount on your next service call, equipment or upgrade purchase.

If you are still not satisfied with the situation please let me know what else I can do to set things right. We value our relationship with you and hope to enjoy it for many years.

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