Customer Relations-Make Good On Mistake-2

Dear Felix

The Brass Lantern doesn’t like dull doorknobs any more than you do. That’s why I was so disappointed to hear you received a shipment of tarnished gold-plated knobs.

Last month, we experienced a frenzied selling period, and we ran out of our world-famous polish. Although we tried to prevent unpolished knobs from being shipped out, I’m afraid your box of knobs left the warehouse unpolished.

I am sorry for the inconvenience. Please accept the enclosed extra-large bottle of Polish Pro. Try it on all your doorknobs and handles, and you’ll get a shine in seconds. Also enclosed is a 1400 gift certificate.

Thank you for your continued patronage.


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