Customer Relations-Make Good On Mistake-1

Dear Felix

Please accept U.A. Wadia’s apology for our recent error in shipping. Our company strives to make perfect deliveries. We hope you will give us the opportunity to redeem ourselves.

We would like to offer you the enclosed voucher, good anytime for shipping charges up to Rs.2000. Please call our branch headquarters at (1800) 5551-1234 to schedule your pick-up date.

I hope you will continue to rely on U.A. Wadia for all your shipping needs.

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