Customer Relations-Apologies for Product Out of Stock-3

Dear Felix

Victorian Wallpapers prides itself on delivering goods via next-day-service. Unfortunately, we’ve run into a snag where your Belle Fleur Lace paper is concerned.

You requested four rolls of Belle Fleur Lace for your bed and breakfast, and I assured you we would make delivery within 24 hours. As it turns out, the Belle Fleur Lace style is so delicate a pattern—real lace is laid on top of the silky paper—that the paper will not be finished drying for 48 hours. The design center extends apologies, and I am personally sorry for making a promise I cannot keep. Please know that I will deliver your materials just as soon as they reach our doorstep, Wednesday morning at the latest.

I apologize for the inconvenience. Call me if you would like to discuss the matter further. Victorian Wallpapers wants to help make your bed and breakfast beautiful for years to come.


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