Customer Relations-Apologies for Inaccurate Information-3

Dear Felix

Endnote Music extends an apology for misprinting the label on your premiere CD, “Funkadelphia.” Our regular printer’s facilities were being remodeled the week your labels were printed, so we were forced to work with an unfamiliar printing company.

Thankfully, our regular printing company has agreed to print a new set of corrected CD labels. Since I still have your box of CDs, I will replace the stickers myself.

I am sorry for this inconvenience. The correctly-labeled CDs will be ready by Saturday afternoon. Stop by the studio anytime to pick them up.

Thank you for choosing Endnote Music.

I am truly sorry for any inconvenience this has caused you.

Regards
Lydia