Customer Relations-Apologies for Damaged Shipment-5

Dear Felix

We are sorry you had to return your Preston Mint “Ladies of the French Revolution” figurine collection—how terrible that one of the ladies was “beheaded” during UPS shipping! It seems the unusually cold weather caused the figurine to crack. Preston Mint promises to deliver our delicate goods in flawless condition, and we will keep our word.

I am sending you a replacement set of “Ladies” and a complimentary “Rousseau” figurine as a thank you for your kind patronage. Your satisfaction is important to us. Please continue to rely on the Preston Mint, where we make art for history’s sake.

Regards
Lydia