Customer Relations-Apologies for Damaged Shipment-4

Dear Felix

I am sorry to hear that your McKenna Electronics VCR arrived without the remote control unit. McKenna strives to deliver perfect customer service. I hope I have redeemed your confidence by sending you the enclosed remote control along with enough batteries to keep you enjoying your favorite videos for a long time.

McKenna Electronics appreciates your business. Please let me know if I can be of further assistance.

Regards
Lydia