Customer Relations-Apologies for Damaged Shipment-3

Dear Felix

Thanks for your letter regarding the poor condition of your new Forest Pro chainsaw. You are absolutely right, a detached chainsaw blade is worthless to you and dangerous to have sitting around the house. Please accept my apologies for this situation.

At Lawnland Products, we ship the finest in lawn and homecare equipment across the country. Our shipping procedure usually works quite well, and I was surprised to learn that your Forest Pro chainsaw had not been protected thoroughly for shipping. I am enclosing a voucher for a Forest Pro saw which you may pick up at Best Tool Supplies, an affiliate of Lawnland, right in your hometown.

Thank you for your continued patronage, and we hope you enjoy many safe years with your new saw.


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