Customer Relations-Apologies for Damaged Shipment-1

Dear Felix

Thank you for your letter explaining the damaged condition of your new Sun Center reading lamp. I apologize for the inconvenience. Typically, even our most delicate items have no trouble surviving the journey from Ahamadabad to Delhi, but your petite reading lamp is a brand new item for us. Apparently it needs to be wrapped and padded even more thoroughly.

We have sent you a new Sun Center reading lamp; you can expect to receive it in about ten days. I would also like to offer you a 30 percent discount coupon, good for savings on any of our designer chandeliers.

We apologize again for the hassle. Your business is important to us, and we hope you will always let us know how Sun Center may best serve your lighting needs.


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