Customer Relations-Apologies for Customer Support And Technical Problems-2

Dear Felix

I must apologize that you have not yet received the Mountaineer 40X bicycle you ordered from our Bangalore location on April 19. Thank you for bringing the matter to my attention.

I am having another bicycle shipped out to you today via 2-day UPS service at our expense.

I am terribly sorry for this inconvenient delay. Your new bicycle should arrive on Wednesday. Please call me at 5555 1111 if I can be of further assistance. Thank you for your patience.

Regards
Lydia