Customer Relations-Apologies for Being Unable to Fulfill Order-4

Dear Felix

Chinatown Optical is the only clinic in town to promise free disposable contact lenses with each eye exam. This has made us the most popular place for eyewear in Orange County. However, due to the incredibly high demand for exams this month, we regret that we were unable to provide you with a free pair of lenses after your exam last Friday.

Dr. Dubey has placed an order for the Deluxe brand lenses you requested, and you should receive your new lenses in four to six weeks. We apologize for this inconvenience.

We look forward to serving your eyewear needs for years to come.


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